Last updated: September 2026
1. Selecting an Experience
Clients may browse available MassageCrib experiences and review the information provided before selecting an appointment.
2. Therapist Selection
Where therapist selection is available, clients may select an available therapist through the platform. Therapist availability must be confirmed before an appointment is considered final.
3. Date and Time
Requested appointment times are subject to availability. MassageCrib may contact you if the requested time cannot be accommodated.
4. Reservation Deposit
A 30% reservation deposit is currently collected through the platform's booking payment process.
5. Confirmation
A successful payment does not necessarily mean the appointment has been operationally confirmed. MassageCrib may review the reservation and confirm the appointment separately.
6. Appointment Changes
Changes to an appointment should be requested as early as possible. Requests are subject to availability and the Cancellation Policy.
7. Client Responsibility
Clients are responsible for providing accurate contact and booking information and for being available at the agreed appointment location and time.
8. Therapist Responsibility
Therapists are expected to arrive prepared for confirmed appointments and provide services professionally and safely.
9. Contact
If you need help with an existing booking, use the Booking Support or Appointment Access pages.