Last updated: September 2026
We understand that plans can change. This policy explains how cancellations and booking changes are handled.
1. Cancellation Requests
Cancellation requests should be made as early as possible. Contact MassageCrib concierge support with your booking code so the team can review your reservation.
2. Reservation Deposits
Reservation deposits may be subject to cancellation and refund conditions depending on the timing of the cancellation and the circumstances surrounding the booking.
3. Short-Notice Cancellations
Cancellations made close to the scheduled appointment may affect eligibility for a refund because arrangements may already have been made with the therapist.
4. Rescheduling
Where possible, MassageCrib may assist with rescheduling instead of cancelling a booking. Rescheduling remains subject to therapist and appointment availability.
5. Therapist or Platform Cancellation
If MassageCrib or the assigned therapist needs to cancel a confirmed appointment, we will work with the client on an appropriate alternative arrangement or applicable refund.
6. Exceptional Circumstances
Exceptional circumstances may be considered individually. Supporting information may be requested where appropriate.
7. Contact
For cancellation assistance, contact concierge support and include your booking code.