Last updated: September 2026
MassageCrib respects your privacy and is committed to handling personal information responsibly. This policy explains the types of information we may collect and how it may be used.
1. Information We Collect
Depending on how you use MassageCrib, we may collect information such as your name, email address, phone number, account details, booking information, payment information and communications relating to your use of the platform.
2. Booking Information
When you make a booking, we may collect information necessary to process and manage the appointment, including the selected experience, therapist, date, time and location information.
3. Payment Information
Payment transactions may be processed by third-party payment providers. MassageCrib may receive transaction information such as payment references and payment status without necessarily receiving or storing your complete payment credentials.
4. How We Use Information
Information may be used to create and manage accounts, process bookings, process payments, provide customer support, communicate about appointments, improve the platform, prevent fraud and maintain platform security.
5. Therapist Information
Therapist applicants may provide professional information, photographs, identification documents, certificates and other materials necessary for application and verification.
6. Communications
We may contact you regarding your account, booking, payment, appointment or support request. Where applicable, marketing communications will be handled according to your communication preferences and applicable law.
7. Data Security
We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or disclosure.
8. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security and dispute-resolution requirements.
9. Third-Party Services
MassageCrib may use third-party providers for services such as payment processing, hosting, communications, analytics or other platform functions. Those providers may process information as necessary to provide their services.
10. Your Choices
Depending on applicable law, you may have rights concerning access to, correction of or deletion of certain personal information. Requests can be directed to MassageCrib support.
11. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be published on this page.
12. Contact
For privacy-related questions or requests, contact MassageCrib through our concierge support channel.